I worked with Sean for a number of months in early 2010 on a project. Sean's project and process knowledge were extremely valuable to the intiative and helped ensure its success.

Sean helped Tesco Mobile establish some excellent processes early on in the evolution of the business. They have stood the test of time. I’m delighted to recommend his work.

I engaged BCO Consultants to work on a series of strategic initiatives aimed at removing costs and improving operational performance in departments across the business. Their wide-ranging business experience, in-depth process improvement skills and innovative approach to solution design was very valuable to me as the General Manager.
 
As a result of their recommendations, we were able to make significant improvements to overall business operations and to bring about ongoing reductions in operational costs. I would happily recommend the work of BCO Consultants to other companies looking to improve their own performance and cost effectiveness.

Sean played a key role in a number of strategically important projects for O2. On many occassions he was able to quickly identify opportunities for operational improvement which brought about significant cost savings.

He is able to work at all levels of a company, from board-level directors to front-line support staff, engaging effectively to understand their differing requirements and ensuring that these are understood by all project stakeholders.

Sean has a very positive way of working and is always focused on achieving the best results for the teams he works with. I would recommend his work to any company which has a need to improve their business and customer processeses.

As a fast growing and successful online travel company, One Foot Abroad Ltd has always been focused on providing a high level of personal service to our customers. In the current challenging economic climate, the management team wanted to be sure that we continued to provide the best level of service and that we could meet the changing needs of the customers who use our services.

We commissioned BCO Consultants to do a Customer Experience review of the business. This involved analysing the habits, needs and requirements of our existing and potential customers. In-depth interviews, competitive analysis and operational testing all helped to provide a complete picture of how our services were perceived from our customers viewpoints. The results of the review also gave a sense of comfort to us that the strategic direction of the company was aligned with customer requirements.

We were impressed with the speed Sean was able to understand the inner workings of our business and how he could identify process changes and new solutions which will definitely allow us to enhance our competitive position and attract additional customers. In addition, he also identified a number of new commercial opportunities which will allow us to increase our profitability.

We are very pleased with the results delivered by BCO Consultants and have already commissioned another project from them.

When Oracle decided to establish the European operations of its Global Helpdesk in Dublin, Sean was called upon to design and implement the processeses needed to ensure a smooth launch.
In the following years, Sean refined the operational processeses and introduced new support tools and reporting systems. The efficiencies and cost savings achieved by this work allowed the subsequent launch of several external helpdesks without the need for additional support staff.

I would like to highlight Sean's skill in ensuring the highest level of service for our customers, while at the same time making sure that business goals and financial constraints are understood and met.

I would have no hesitation in recommending Sean's work to other companies. His professionalism, customer focus and attention to detail ensure that any job he undertakes will be done successfully.

Launching a startup company was a very challenging operation, particularily one whose products needed to fit into the existing supply chain of retail giant Tesco. Ensuring that logistical, operational and financial processes were aligned across multiple partners was crucial to making sure that the company's cashflow was sufficient to remain in business.
Sean's process mapping and workshop facilitiation skills did this for TescoMobile.

He ran a full day workshop with financial and stock management representatives from 4 separate companies involved in the supply chain process. His careful preparation and briefings prior to the workshop, along with his leadership throughout the day, enabled all parties to leave with a complete and unified understanding of how the end-to-end financial arrangements would work. I am pleased to say that the processes agreed at this workshop were successfully implemented at launch and continued to be used throughout the following years. I believe that a lot of its success lies in the work Sean did in bringing together all of the stakeholders at this workshop and making sure that the outcome was a fully agreed and mapped out financial process.

Sean headed up a major online fraud reduction project that brought about a significant decrease in financial losses relating to online credit card fraud. Working with our own internal finance department, as well as a number of external suppliers, he successfully tested and deployed an industry leading fraud prevention solution from Accertify. This solution significantly reduced the manual effort involved in reviewing potentially fraudulent transactions and the result has been a reduction in bank chargeback costs and an increase in gross profit margin.

Sean also took on the responsibility for certifying that all our financial and transactional processes were fully compliant with recently introduced PCI credit card compliance regulation. He worked effectively with all departments to map out their existing work practices and to lead them in the changes necessary to meet their regulatory requirements.

Following a recommendation from a business colleague, I asked BCO Consultants to do a Customer Experience process review of my retail operations to identify new opportunities to improve the way we engaged with existing and new customers.

The results were impressive, ranging from enhanced online communications, better collaboration with other local businesses and more effective ways to attract and retain customers.
As a small business owner, I found the approach used to be very innovative and cost-effective, with recommendations that were easy to implement.